AdventSource

Defensive Design for the Web

Defensive Design for the Web

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Description

No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems like form errors, file not found pages, out of stock items, and inaccurate search results.So how do you handle these inevitable breakdowns? With defensive design. This book shows you how with clearly explained guidelines, examples, and "head to head" comparisons. It's a must-read for anyone who wants to increase usability and customer satisfaction.

Get Defensive

  • Learn 40 guidelines to prevent errors and rescue customers if a breakdown does occur.
  • See hundreds of real-world examples from companies like Amazon and Google that show the right (and wrong) ways to handle crisis points.
  • Evaluate your own site's defensive design with an easy-to-perform test and find out how to improve over the long term.

  • 5120 Prescott Ave
  • Lincoln NE 68506
  • United States