Communication & Conflict Management Skill

Communication & Conflict Management Skill

Product #630503

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Why is communication so important?
The role of perception
Communication styles
Role of empathy in communication
Creating empathy by what we think
Creating empathy by what we do
Empathy blockers
The communication process
Managing conflict
Conflict resolution strategies
Five steps in resolving conflict

This seminar is part of Women's Ministries Leadership Certification Level 1.

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