Returns & Exchanges
SATISFACTION IS OUR GOAL
If our products do not meet your expectations, were damaged during transit, or a wrong item was sent, please follow the guidelines below to return or exchange items.
RETURN AND EXCHANGE POLICY
AdventSource will accept returns and exchanges within 60 days of the original purchase date. To expedite your return or exchange, please include the Pre-Authorized Return form. Shipping fees are non-refundable.
Returns: The customer is responsible for returning item(s) at their own expense. Some merchandise such as seasonal items may have a modified return date. Those items will have a “return by” date listed on the packaging and/or product description online. Items purchased in bundles will need to include all components in order to receive a refund. Refund balances of less than 99¢ will be applied to our shipping expense. Refunds will be issued within 10 business days of the return being completed. Items received in unsellable condition will be returned at the customer’s expense.
Exchanges: Merchandise will be exchanged for similar product in a different size and/or color only. The customer is responsible for return shipping costs. As a courtesy, we will ship exchanged merchandise free of charge (this does not apply to additional items ordered). We must receive your return items before we can proceed with the exchange. We will use UPS Ground or USPS shipping to send your exchanged order. Please allow 14 business days for your exchange to be delivered to you. Exchange and/or refund balances of less than 99¢ will be applied to our shipping expense. Items received in unsellable condition will be returned at the customer’s expense.
Defective/Damaged/Wrong Items Sent: We will make every effort to correct your order. Call us at 402.486.8800 to notify us of any errors or defects within 7 days of receipt. We will gladly give you special instructions on how to receive your replacement product(s).
Need It Now? Ordered the wrong item and need it right away? Simply place a new order at www.adventsource.org or by phone at 402.486.8800. Then, send back the new, unused product(s) to request a refund for the items returned.
AdventSource reserves the right to change our Return and Exchange Policy at any time.
RETURN AND EXCHANGE GUIDELINES
We will accept any new, clean, and unused merchandise (in its original packaging) purchased from AdventSource.
- Apparel and Accessories: Merchandise can be returned if it is clean, unworn, unwashed, unaltered, and in brand new condition. Items must be in the original packaging when returned.
- Videos/DVDs/CD-ROMs and USB drives: Media can be returned if it is unopened and in the original wrapping.
- Books and Manuals: Items must be currently in print and in sellable condition.
- Sales of electronic downloadable files are final and are non-refundable.
- Sales of fabric are final and non-refundable.
- Custom products may not be returned unless there was an error in production.
- Other restrictions may apply to specific products.
Steps to Complete a Return or Exchange
NOTE: If your return/exchange meets the guidelines listed above, there is no need to call for authorization.
Login to your account and click on the pencil beside order in which you purchased the item/s you want to return or exchange. Download and print the Pre-Authorized Return Form. The link is at the bottom of your order.
Select one of the two boxes: “Refund” or “Exchange.” Please note any special instructions that will help us process your refund or exchange.
Repack the merchandise with the original packing materials and enclose your completed Pre-Authorized Return Form.
Affix the courtesy return label (located at the bottom of your Pre-Authorized Return form) to your return package. Note: Return shipping cost is at the customer’s expense.
Drop off your package with the delivery service of your choice.
For your protection, return your package with a carrier that offers tracking information and insured shipping. You are responsible for the merchandise and return shipping costs.
- AdventSource is not responsible for customer returns that are not received and/or damaged.
5120 Prescott Avenue
Lincoln, NE 68506
LIMITATIONS ON RETURNS/EXCHANGES
A 15% restocking fee will be assessed for all merchandise returned/exchanged after 60 days from the date of purchase. Shipping fees are non-refundable. Items not received in brand new condition will be returned at customer’s expense. If you choose not to have the items returned to you or they are unclaimed after 30 days they will be donated to world missions when possible.
If you have questions, please call us at 402.486.8800 or email firstname.lastname@example.org.